I didn't get it, either, and I log in every day.

The same thing happened with another gift not too recently.  If you logged in during a certain timeframe you got it, but if not, you didn't.

But if they don't state any time frame besides 'log in today' so a whole day, isn't that a bit unfair to players that only log in once a day, but at least everyday?

-rolls around- So I need to free up more time to log in earlier....

malu wrote:
Or Feerik can follow US time on this sever cause.. it's the US server.. ?

That would be incredibly convenient for us, but could prove problematic for Feerik... as there are 10 different international versions, each having its own time zone. I'm sure it's doable... I'm just not sure if it's a high priority, given the many areas needing attention to run a game like this.
But, boy, it sure would be nice

Moreover, I don't think the key issue is so much one of "time zones" as it is "time allotted"... based on my observations, the real problem is that the gifts are being awarded on a "calendar" day... not a "chronological" day.

What I mean is that the offer is active only for a specific day, in this case Monday... but it may not necessarily begin at rollover on Monday (which is midnight in France).  It seems to me that the most recent gifts have been "loaded" several hours after rollover... probably at the start of the French business day (9:00 a.m., according to their Forum).  Despite the fact that the items are "loaded" later in the "day", the window of opportunity "expires" at the end of the "calendar" day (Monday)... not 24 hours after it begins, which would be a full "chronological" (by the clock) day.  This means that players who log in at, or shortly after, rollover will miss out on the gift... unless they log in a second time before rollover the next day.  For some players, this may not even be possible... especially when they don't know there is a specific reason to do so, since the NEWS is posted after they have come & gone.

In other words, I think (emphasis on think) the gifts are not accessible for a "full" day... so those who log in before, or after, the "partial" time window miss out.

Beginning with the Valentine's Day doggie earlier this year, players have reported problems with not getting their gift due to this "gap" in the time "overlap"... I have seen multiple "BUGS" reports for every subsequent gift offer, on both the French and US servers.

There are two easy fixes for this problem that don't require implementing multiple time zones for different international servers:

1) Automate the offer, allowing it to begin AT rollover each day (which is how I believe it used to be), or...
2) Activate the offer for a 24 HOUR period once it begins... allowing those whose schedules require logging in at rollover the chance to receive the gift at rollover the next day, which is still within the 24 hour timeframe (or one "chronological" day).
My own daughters missed out on the Chinese rocking horse, which was quite disappointing.  We have been very diligent about trying to make sure not to hit this "time void" again, when our schedule permits... although, with work & school, this can be difficult.

It shouldn't matter what time you log in as long as it was on the day in question!  If you were logged in that day, it should have been there for you when the turn over happened.  It's very bad planning if it wasn't.  I don't really care a lot, but, at the same time I want them to for once be fair about things. Either it was for the 21st or just the hours between such and such.  They should specify that.

I could've sworn that I logged in before the event ended. I didn't get it either. This is really weird.
I logged in that morning and again a little bit in the afternoon (My time). I came a few hours after the news post. No matter what time zone you're in, you should be able to get it for 24 hours.
I've always logged in at 5pm EST (11pm French time) and I'd always be able to get a gift. Even if was put up the following day. Most gifts have been up at France's midnight OR a few hours later. But no matter what, it has been up for 24 hours from the moment the gift was there.

So the time frame was about 15 hours....from 3 am EST to 5:59 pm EST for, I assume, all gifts like this.

This has never been specified at any place on this game.  It's totally possible to program it's appearance at turn over on the previous work day.  I feel bad for those who were really wanting it.  My 7 yr old granddaughter for one.  Sorry, kids in the US can't be up half the night to do that.  If it's stated as 21st or what ever, it should be for the full 24 hours.  You have players from all time zones around the world.  They are all ages.  Please try to program appropriately for all.  It really is possible if you really care.

Hi girls,
We are aware that time zones can create quite some difficulties especially if it's about getting a gift that is limited on a really short period of time.
We will try to keep the offers activated for at least 24 hours in the future, so everyone should be able to get the gifts at their regular login times.

Please know that there is a customer support center at your disposal for any issues that can not be solved here on the forum or that request someone of the staff to have a look :)