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#1 2017-01-22 22:28:46

n0regrets
Santa's Senior Assistant
Registered: 2010-12-13
Posts: 673

[Reported] HUGE overcharge (Flash Store)

I purchased this item from the Flash Store on Saturday with my account lady-hawke.
http://us.ohmydollz.com/img/big/126305.png

Everything appeared fine at the time of purchase, within the store... however, when I returned to my loft, it seemed as if my balance changed drastically.  As I did not anticipate a problem with buying things, I did not make a note (or take a screenshot) of my exact previous balance... but I was pretty sure it had dropped significantly (not for the better)!

I went back to "My Things" to verify my purchases, thinking perhaps I had bought more than I thought (or ended up with an accidental "double"), but there were only two items.... the bodice for $14 and the chatelaine's belt for $7 (for a total of $21).  My balance definitely reflected a greater than $21 deduction... but I wasn't sure how much?
http://us.ohmydollz.com/img/big/126305.png http://us.ohmydollz.com/img/big/126319.png

I made a note to check the "BUGS" forum on the French site as, with more players, they are usually more likely to notice a "bug"... and, generally, quicker to report it (and get a reply).  There was no report of the overcharage there, so I decided to buy the same items later... but document the purchase with screenshots (just in case)!

The purchase of the belt was without problem, reflecting the correct amount... both in the Flash Store and upon return to my loft.  I did not test the purchase of the bodice until today... as I had already worked the account I could justify an "experiment" with.  However, when attempting to purchase the bodice with my account, bellad0nna, on Sunday... I experienced the same HUGE overcharge (which I did document with screenshots this time).
http://i67.tinypic.com/mt8sps.jpg

The first sceenshot (edited) shows my starting balance as $894...  I purchased the bodice and the "confirmation" page showed a new balance of $880.  Since this was the correct amount, I did not take a screenshot of that step, thinking that I must have been mistaken in my "remembered" balance for lady-hawke... especially since no French players had reported this issue.  I clicked to return to my loft, expecting to see a balance of $880... and was unfortunately greeted with a NEW balance of $794!!!  This means I was charged $100 for a $14 item on two accounts: lady-hawke and bellad0nna.

You can see the screenshot of "My Things" (reduced to fit both the "SPECIAL OFFERS" on top and the entire page/page number on bottom).  The last item shown on Page 271 is the Gazette "Lunar New Year" cape... which, unfortunately, pushed the only item I have purchased since then (the bodice) onto Page 272.  I made only this single purchase with bellad0nna... so the overcharge can only be due to this item.

If anyone else want to be brave enough to verify this overcharage and add to this thread, I am sure Team Feerik will correct this mistake... if not, I totally understand not wanting to get stuck with an $86 mistake!  I do not know if this "bug" affects the other skintones, as I purchased only the "fair" shade (which I bought using the first thumbnail; not the dark complexion version with the "color wheel").

I haven't been to the French site yet today (I have been too busy dealing with documenting this), so it is possible someone else may have noticed this problem by now... if so, I will update this later.  If not, I would like to respectfully request that Team Feerik look into this issue and credit both my affected accounts (lady-hawke & bellad0nna) the $86 that they were each overcharged.

Thank you in advance for your assistance!



#2 2017-01-22 22:43:44

darkelfqueen
The Mod Squad
From: Where everything else meets
Registered: 2012-03-21
Posts: 51772

Re: [Reported] HUGE overcharge (Flash Store)

Woooah. That is a huge overcharge. Reporting this to GM!

Thanks for reporting this. I wonder if others have had it happen to them and haven't noticed yet especially that you were able to repro it again. Scary!

 

#3 2017-01-23 05:40:48

n0regrets
Santa's Senior Assistant
Registered: 2010-12-13
Posts: 673

Re: [Reported] HUGE overcharge (Flash Store)

Here is some additional information from the French Forum:

It appears there was initially a problem with the "fair" bodice/arms not being received when purchased...  which was reported in this post on 1/19/17: http://www.ohmydollz.com/forum/viewtopic.php?id=103083

As best as I can tell, the "missing" arms were reported and, in the process of trying to fix the problem, players received the matching dress(es) instead.  The arms were later successfully credited... and my guess is that the "fair" bodice/arms were added to the Flash Store as a separate item at this time.

*Abbreviated summary follows... please pardon omitted posts and translation errors*

piloudu3 wrote:
I just discovered this dress from the flash shop in 5 copies in my inventory
http://www.ohmydollz.com/img/big/125707.png
This dress is present just after the feather jacket received Monday as a gift.

I had purchased the entire sale only twice when it was released.
Maybe a bug concerning the clearest arms credit in color?

sarah wrote:
Hello the dollz!

We saw this, a little worry due to our attempts to credit you the missing arms of the flash sale. It will come, do not worry (at worst, you will have won a nice free dress ^ ^).

The object has been added in the admin and in the Flash shop, you will find it at its opening.
On the other hand, we have difficulties to list all the buyers of this Flash sale, that is why these arms have not yet been credited.

The next related BUG topic reported the (newly added?) "fair" arms showing a sale price of $100 vs. $14 for the other skintones... this was posted on 1/20/17: http://www.ohmydollz.com/forum/viewtopic.php?id=103107

From the comments in this thread, it appears that the "nominal" purchase price was corrected to "say" $14... but the amount debited remained at the incorrect $100 price (at least on the US site and, I would suspect, on the French site also).  Since I did not buy the "fair" bodice on the French site, I cannot speak to any continued overcharge there... but it certainly did occur here, and was not "corrected" on January 20th (as my purchases were made on the 21st and 22nd).

*Abbreviated summary follows... please pardon omitted posts and translation errors*

sam-leroy wrote:
I do not know if it is actually a bug but why but why in the flash shop all the skin color are at 14 $$$ whereas the lighter shade is 100 $$$

sarah wrote:
It is corrected, it is at the same price now

When I went looking for BUGS posts related to this problem, I did not immediately connect my problem to these threads as they:

1) Showed the topic as related to the "Spirit of Christmas" Flash Sale (vs. the Flash Store), and
2) The threads were "closed" and marked as "corrected".

As always, thank you for your attention to this matter!

 

#4 2017-01-23 17:01:51

sierradane
Members
From: Chickenville
Registered: 2009-07-09
Posts: 3277

Re: [Reported] HUGE overcharge (Flash Store)

I guess that's why a lot of dolls received the dress and two of the arms/bodice in their lofts over the weekend.


http://us.ohmydollz.com/img/avatar/878.png

http://i.imgur.com/ONu5iYQ.jpg
"Well, Jane, it just goes to show you, it's always something — if it ain't one thing, it's another." Roseanne Roseannadanna
 

#5 2017-01-24 15:56:19

darkelfqueen
The Mod Squad
From: Where everything else meets
Registered: 2012-03-21
Posts: 51772

Re: [Reported] HUGE overcharge (Flash Store)

Okay everyone, do here's the update:
-GM has refunded the price different back to n0mad and bellad0na.

- If anyone else had this same issue, please let us know here and we'll report to GM :)

 
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