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#1 2012-06-22 18:46:02

nicoleong9
Members
From: Singapore
Registered: 2011-11-20
Posts: 1537

Avatar Background

So I was just updating one of my alt dolls, and when I saved my loft, the avatar did change. Unfortunately, all the furniture except one was shown in the avatar. In this case it's the Cannes 2012 'wallpaper' from the quest. It also happened for another alt, but after saving the loft a few times, that one got fixed. However, this one just remained the way it was, and regardless of what I did, the Cannes 2012 'furniture' refused to show in the avatar.

UPDATE: I experimented a little and realised that the rest of the Cannes 2012 'wallpaper' shows up in the avatar, all except the 'centre portion' with Cannes 2012 and the golden leaf thingy on it. So... what's wrong with it?

UPDATE 2: Experimented a little more with another alt and found out that the same thing's happening with the same item on another doll, so it's probably the problem of the item itself? Can anyone help to verify it? It's this item:
http://us.ohmydollz.com/img/big/53085.png

UPDATE 3: So I was just playing around a little more, and found another piece of furniture that has the same issue, this one:
http://us.ohmydollz.com/img/big/51486.png

The sand part shows up fine, but the water appears transparent on the avatar as well.
Could anyone help to see if this is happening to them as well?

UPDATE 4: http://us.ohmydollz.com/img/big/54928.png
Has the same problem, the background gets cut off halfway through. Left part shows up fine, right part disappears in the avatar. Am I seriously the only person experiencing this? >.<

By the way, I'm using Chrome on a Windows Vista computer.

UPDATE 5: Sent a ticket to Feerik, no response as of yet. However, I did find out that this: http://us.ohmydollz.com/img/big/51769.png
doesn't show up in the avatar as well...

Last edited by nicoleong9 (2012-08-09 11:32:20)



#2 2012-06-23 18:22:37

malu
BLESS OUR GRAND MISTRESS, RARITY
From: Hogwarts
Registered: 2010-02-18
Posts: 29249

Re: Avatar Background

It maybe because of your computer. If you can,can you try using another computer and see if it appears? If it does then your computer has some problems. Nothing can be done if the computer has the problem.
You can try refreshing your cookies and caches too. Hope I helped.

Last edited by malu (2012-06-23 18:25:09)


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#3 2012-06-24 10:56:52

nicoleong9
Members
From: Singapore
Registered: 2011-11-20
Posts: 1537

Re: Avatar Background

Hmm, don't think so. I tried clearing my cookies and cache, didn't work. Same thing happened when I used my dad's laptop. So... anyone else knows what might be wrong?

 

#4 2012-07-29 07:53:32

nicoleong9
Members
From: Singapore
Registered: 2011-11-20
Posts: 1537

Re: Avatar Background

Noticed the new bumping sticky, so... Bump?

 

#5 2012-07-29 11:06:03

willowskye
Mother, Sister, Daughter, Friend.
From: Edmonton, Canada.
Registered: 2009-07-22
Posts: 1944

Re: Avatar Background

Well...seeing as you've already cleared your cache, this one is a bit of a stumper for me.  quoi

1.) Have you ever submitted a ticket?  If not, you definitely should.

2.)  Have you checked on another browser?  (You didn't state what browser your dad's laptop runs.) Sometimes the browser can affect certain things.  It would definitely be worth checking on another browser, just because this is such a long-standing issue for you. (If it's a solution as simple as that, Yay!) ;)

3.) I know some items don't show up in the avatar.  Those items are few and far between, but I know it's also the same for some wallpaper (unless those ones have been fixed by now?)

I really don't know why you are experiencing this problem.  ???  (If you were playing "stump the mod.", you won!  Lol)

If another mod. cares to venture a guess...please do (or if you know for sure, even better!)  (If someone, anyone else knows for sure what the reason is, please share because I'd love to learn something myself.) :)

Sorry I couldn't be of more help at this time. :(

(If you are ever given a definite answer as to why this happened for you, nicoleong9, please share with the rest of the class so we all can know for the future. Thank you.) :D


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#6 2012-07-31 19:44:06

nicoleong9
Members
From: Singapore
Registered: 2011-11-20
Posts: 1537

Re: Avatar Background

Thanks willowskye for all the possible solutions! ^_^

1. I just sent a ticket to Feerik, so I'm just waiting for their response right now.

2. I tried all the browsers already installed on my laptop, same problem occurs for Chrome, IE, Mozilla Firefox and Safari. Haven't tried Opera though, anyone care to try it out?

3. I highly suspect that all 3 items I mentioned are just those items, though what puzzles me is the fact that half of them show up fine and the other half doesn't show...

Right now though, I'm just waiting for Feerik's reply, hopefully they'll have the answer to this.

 

#7 2012-08-19 16:10:26

nicoleong9
Members
From: Singapore
Registered: 2011-11-20
Posts: 1537

Re: Avatar Background

(I'm bumping this thread with an update, hopefully it's allowed?)
Bump!

Update- Feerik replied with:
"There is a problem with a few decors indeed, some of them can't get saved with the avatar because they are too heavy. I do understand that it must be somewhat annoying but there is not much we can do for the moment. But thanks for reporting and helping us improve the game."

So I guess there's absolutely nothing that can be done from our side, let this topic be closed?

 

#8 2012-08-20 00:49:04

cocobelle
Moderator
Registered: 2010-12-13
Posts: 1447

Re: Avatar Background

Thanks for letting us know what Feerik told you!
Yes, if thats the response you got.. there's nothing more than can be done about it.

I will now close this topic since you have gotten your answer :)


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